Last Updated: July 2026
Welcome to Royal Roots. These Terms & Conditions govern your use of our website and your purchase of products from Royal Roots.
By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.
Royal Roots provides botanical hair-care products, including Herbal Hair Oil, through its website and related sales channels.
Throughout these Terms & Conditions, the terms “Royal Roots,” “we,” “us,” and “our” refer to Royal Roots. The terms “you” and “your” refer to the person accessing our website or purchasing our products.
You agree to use our website only for lawful purposes and in a manner that does not violate these Terms & Conditions or applicable laws and regulations.
You must not:
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.
However, product colors and appearance may vary slightly depending on your device, screen settings, lighting, or other factors.
We reserve the right to correct errors, update product information, modify product availability, or discontinue products at any time without prior notice.
Our products are intended for cosmetic and personal hair-care use. Individual results may vary depending on factors such as hair type, scalp condition, existing hair-care routine, lifestyle, and frequency of use.
Product descriptions and information provided on our website are for general informational purposes and are not intended to diagnose, treat, cure, or prevent any medical condition.
Before using any product, we recommend reviewing the product ingredients and following the usage instructions provided with the product.
If you have known allergies, sensitivities, or specific medical concerns, consult an appropriate healthcare professional before using a new product.
Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice if necessary.
When you place an order through our website, you are making a request to purchase the selected products.
We reserve the right to accept or decline an order at our discretion, including where:
If we are unable to fulfill an order after it has been placed, we will make reasonable efforts to contact you using the information provided with the order.
All product prices displayed on our website are shown in Pakistani Rupees (PKR), unless otherwise stated.
We reserve the right to change product prices at any time. Any price change will not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.
Additional delivery or shipping charges, where applicable, will be communicated during the checkout or ordering process.
We may offer payment methods including:
For Direct Bank Transfer orders, your order may not be processed or dispatched until payment has been received and verified.
For Cash on Delivery orders, payment is due to the delivery provider at the time of delivery.
We aim to process and dispatch orders within the timeframe communicated on our website or during the ordering process.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, operational delays, or other circumstances outside our reasonable control.
You are responsible for providing accurate and complete delivery information. Royal Roots is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If you wish to cancel an order, please contact us as soon as possible through our Contact Us page.
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Due to the personal-care nature of our products, returns may be subject to specific hygiene and safety requirements.
If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible after delivery and provide relevant order details and supporting photographs where applicable.
We will review the issue and determine an appropriate resolution, which may include replacement, refund, or another suitable solution where applicable.
Products that have been opened or used may not be eligible for return or refund unless the issue relates to a verified product defect or an incorrect item supplied by us.
All content available on the Royal Roots website, including text, logos, branding, graphics, images, product descriptions, videos, designs, and other materials, is owned by or licensed to Royal Roots unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
If you submit reviews, feedback, comments, photographs, or other content to Royal Roots, you agree that we may use such content for legitimate business, marketing, promotional, or customer communication purposes, subject to applicable law.
You should not submit content that is unlawful, defamatory, abusive, misleading, infringing, or otherwise inappropriate.
Our website may contain links to third-party websites or services, including social media platforms and external service providers.
These links are provided for convenience. Royal Roots does not control and is not responsible for the content, availability, security, or policies of third-party websites.
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.
To the extent permitted by applicable law, Royal Roots shall not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including delivery delays, website interruptions, technical failures, unauthorized access, or third-party service failures.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to indemnify and hold Royal Roots harmless from claims, losses, liabilities, damages, costs, or expenses arising from your misuse of our website, violation of these Terms & Conditions, or violation of applicable laws or third-party rights.
Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.
We may update these Terms & Conditions from time to time. Changes will be posted on this page with a revised “Last Updated” date.
Your continued use of our website after changes are posted means that you accept the updated Terms & Conditions.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protection rights and legal requirements that apply to you.
If you have questions about these Terms & Conditions, an order, or our products, please contact us through our Contact Us page.
Royal Roots
Pakistan